Privacy policy

Voltage Collectibles is a trading name of Voltage Artists Ltd.

Company: Voltage Artists Ltd.
Company registration number: 15180509
Registered office: 7 Westbourne Grove, Bristol, BS3 3LQ, United Kingdom
Registered in: England and Wales
Email: voltagecollectiblesuk@gmail.com

For the purposes of applicable UK data protection law, Voltage Artists Ltd. is the data controller of personal information processed by Voltage Collectibles, except where another organisation acts as an independent controller for its own processing.

The personal information we collect depends on how you interact with Voltage Collectibles.

Contact information
Your name, email address, telephone number, billing address and delivery address.

Order and transaction information
Products you view, add to your basket or purchase, order history, returns, cancellations, refunds and transaction details.

Payment information
Payments are processed through Shopify and the payment providers available at checkout. We may receive payment status, transaction and confirmation information, but we do not normally receive or store your complete payment card details ourselves.

Account information
If you create a customer account, we may process your account details, preferences and settings.

Communications
Information you provide when contacting us, including customer support enquiries, order questions, return requests or other correspondence.

Device and usage information
This may include your IP address, browser type, device information, network information and information about how you interact with our website.

Selling collections to us
If you contact us about selling cards, sealed products or a Pokémon collection, we may process photographs, product descriptions, condition information, valuations, contact details, payment information and other information necessary to assess and complete the transaction.

We may collect personal information directly from you when you place an order, create an account, contact us, sell products to us or otherwise provide information to Voltage Collectibles.

Certain information may be collected automatically when you use our website through cookies and similar technologies.

We may also receive information from Shopify, payment providers, delivery companies, service providers and other partners where necessary to operate our store and provide our services.

We use personal information to process payments, fulfil orders, arrange delivery, process returns and refunds and communicate with you about your purchases.

Where applicable, we use your information to arrange and fulfil Pokémon Game Trades and provide related customer support.

We may use personal information to operate and improve our store, remember preferences, maintain customer accounts and understand how customers use our website.

We use information to respond to enquiries, investigate missing or damaged orders, protect our customers and store, prevent fraud and maintain the security of our services.

If you offer products or a collection for sale to us, we use your information to assess the items, communicate with you, make an offer and complete an agreed purchase.

Under UK data protection law, we must have a lawful basis for processing your personal information.

Contract
We process information where necessary to enter into or perform a contract with you, including processing orders, delivering products, completing agreed Pokémon Game Trades, handling returns and completing purchases from customers selling products to us.

Legal obligations
We process information where necessary to comply with applicable legal, accounting, tax, consumer protection or regulatory obligations.

Legitimate interests
We may process information where necessary for our legitimate interests in operating, protecting and improving our business, preventing fraud, maintaining website security, providing customer support and understanding the performance of our store, provided those interests are not overridden by your rights and interests.

Consent
Where consent is required, including for certain marketing communications or non-essential cookies, we will request your consent. You may withdraw consent at any time.

We only disclose personal information where reasonably necessary to operate Voltage Collectibles, provide our services, fulfil orders, protect our business or comply with legal requirements.

This may include sharing relevant information with:

Shopify and ecommerce technology providers;
payment processors and financial service providers;
postal, courier and fulfilment providers;
analytics, hosting and IT service providers;
customer service and communication providers;
fraud prevention and security providers;
professional advisers such as accountants or legal advisers;
government, regulatory or law enforcement authorities where legally required.

We may also disclose information in connection with a legitimate business transaction, restructuring or transfer of the business, subject to applicable law.

Voltage Collectibles is powered by Shopify, which provides the technology used to operate our online store, checkout and related ecommerce services.

Information submitted through our store may be processed by Shopify and its service providers in order to provide, protect and improve Shopify's services.

In some circumstances, Shopify may process personal information for its own purposes and act as an independent controller. Customers may review Shopify's own consumer privacy information for further details about Shopify's processing and privacy rights.

Our website uses cookies and similar technologies for purposes such as operating essential store features, maintaining security, remembering preferences and understanding website performance.

Where required by law, non-essential cookies, including certain analytics or advertising technologies, will only be used after you have provided the appropriate consent. You may manage available preferences through the privacy or cookie controls provided on our website.

Where permitted by law and where any required consent has been obtained, we may use personal information to send you information about Voltage Collectibles products, releases, offers or other store updates.

You may unsubscribe from marketing communications at any time using the unsubscribe option provided in the communication or by contacting us. You may still receive non-marketing communications relating to orders, accounts or customer support.

Our website may contain links to third-party websites, platforms or services. We are not responsible for the privacy practices, security or content of third-party services that we do not control. We recommend reviewing the relevant privacy information before providing personal information to a third party.

Our online store is not directed at children under 13 and we do not knowingly collect personal information directly from children under 13 without appropriate authorisation.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review and, where appropriate, delete the information.

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet service or method of electronic transmission can be guaranteed to be completely secure. Please avoid sending sensitive or confidential information through unsecured communication channels.

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected.

The appropriate retention period depends on factors including the nature of the information, whether you maintain an account with us, our relationship with you and any applicable accounting, tax, legal, fraud prevention, warranty or dispute-resolution obligations.

Some of the service providers used to operate Voltage Collectibles, including Shopify, may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally and applicable law requires additional protection, the transfer will be made using an adequacy arrangement or other appropriate safeguards recognised under UK data protection law.

Depending on the circumstances, UK data protection law may give you rights in relation to your personal information.

These may include the right to:

request access to your personal information;
ask us to correct inaccurate or incomplete information;
request deletion of personal information in certain circumstances;
request restriction of processing in certain circumstances;
object to certain processing;
request portability of eligible personal information;
withdraw consent where processing is based on consent.

These rights are not absolute and may be subject to exceptions under applicable law.

To exercise a privacy right, please contact us using the details below. We may need to verify your identity before completing certain requests.

Voltage Collectibles does not currently use personal information to make solely automated decisions that produce legal or similarly significant effects on customers. Certain third-party providers may use automated systems for purposes such as payment security or fraud prevention in accordance with their own privacy practices.

If you have concerns about how we collect or use your personal information, please contact us first and we will do our best to resolve your concern.

You also have the right to make a complaint to the Information Commissioner's Office (ICO), the United Kingdom's data protection regulator.

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or legal obligations. The latest version will be published on this page and the date above will be updated where appropriate.

If you have any questions about this Privacy Policy, our privacy practices or would like to exercise any of your privacy rights, please contact us at:

Voltage Collectibles
A trading name of Voltage Artists Ltd.
7 Westbourne Grove, Bristol, BS3 3LQ, United Kingdom
Email: voltagecollectiblesuk@gmail.com