Shipping policy

All physical orders are dispatched from the United Kingdom.

We aim to prepare and dispatch in-stock orders within 1–3 working days after payment has been successfully received. Orders placed on weekends or UK bank holidays will normally begin processing on the next working day.

During particularly busy periods, new product releases or exceptional circumstances, processing may take slightly longer. If there is a significant delay with your order, we will contact you.

We offer delivery throughout the United Kingdom.

Free UK delivery is available on orders over £100.

Available shipping methods, delivery estimates and any applicable shipping costs will be displayed at checkout before you complete your purchase.

Delivery times shown at checkout are estimates and may be affected by circumstances outside our control, including carrier delays, severe weather and periods of unusually high demand.

Where no other delivery period has been agreed, orders will be delivered within the timeframe required by applicable UK consumer law.

Where the selected delivery service includes tracking, tracking information will be provided once your order has been dispatched.

Please allow some time for tracking information to become active after receiving your dispatch confirmation.

We take care when packaging collectible products.

Sealed Pokémon TCG products are securely packed to help protect them during transit.

Individual trading cards are packaged using appropriate protective materials to help prevent damage during delivery.

International shipping may be available to selected destinations shown at checkout.

International delivery times vary depending on the destination and delivery service selected.

Orders sent outside the United Kingdom may be subject to customs duties, import VAT, taxes or other charges imposed by the destination country. Unless specifically stated otherwise at checkout, these charges are the responsibility of the recipient and are not included in the product or shipping price paid to Voltage Collectibles.

We are not responsible for delays caused by customs authorities.

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you notice an error in your delivery details, please contact us as soon as possible. We will attempt to correct the address if the order has not yet been dispatched.

We cannot guarantee that an address can be changed once an order has entered the shipping process.

If an order is returned to us because an incorrect or incomplete address was provided, additional shipping charges may apply if you request that the order be sent again.

If your order has not arrived within the expected delivery timeframe, please contact us through our Contact page with your order number.

We will investigate the shipment and, where appropriate, contact the delivery provider.

Please contact us before assuming that a delayed parcel has been permanently lost, as carrier delays can occasionally occur.

If your order arrives visibly damaged, please contact us as soon as possible.

Please keep the product and all original packaging and, where possible, provide photographs of the parcel, packaging and affected products. This will help us investigate the issue and resolve it as quickly as possible.

Your statutory rights in relation to damaged, faulty, incorrectly supplied or misdescribed goods are not affected.

Pokémon Game Trades are digital/in-game products and no physical item will be shipped.

Delivery arrangements for Pokémon Game Trades will be communicated separately and fulfilled through the applicable in-game trading method.

Shipping charges do not apply to Pokémon Game Trades unless the same order also contains physical products.

If an order contains both physical products and a Pokémon Game Trade, the physical portion of the order will be shipped according to this Shipping Policy, while the Pokémon Game Trade will be fulfilled separately.

If you have any questions regarding shipping or an existing delivery, please use the Contact page on our website and select Shipping & Delivery from the subject menu.