Refund policy

If you change your mind about a physical product purchased online, you may notify us that you wish to cancel your order within 14 days of receiving it.

Once you have notified us of your cancellation, you have a further 14 days to return the item.

To request a return, please contact us through our Contact page and provide your order number and details of the item you wish to return. We will then provide return instructions.

Items should be returned in the same condition in which they were received and, where possible, in their original packaging.

Sealed Pokémon TCG products should remain factory sealed if you intend to return them following a change of mind.

You may inspect the external packaging as you reasonably would in a physical shop. However, breaking or removing factory seals, opening Booster Packs, Elite Trainer Boxes, Booster Boxes, Collection Boxes, Tins, Premium Collections or other sealed contents may significantly reduce the resale value of the product.

Where an item has been handled beyond what is reasonably necessary to establish its nature, characteristics and condition, we reserve the right to reduce the refund to reflect the actual reduction in value, as permitted by UK consumer law.

For collectible products, breaking a factory seal or opening sealed contents can result in a substantial reduction in value and may therefore result in a substantial reduction to the amount refunded.

Individual trading cards should be returned in the same condition in which they were supplied.

Please package returned cards securely to prevent damage during transit.

Where a card has been damaged, altered or handled beyond what is reasonably necessary to inspect it, we may reduce the refund to reflect any actual reduction in value, where permitted by law.

If your order arrives damaged, is faulty, is not as described, or you receive the wrong item, please contact us as soon as possible.

Please include your order number and photographs where appropriate so that we can investigate and resolve the issue.

Your statutory rights are not affected by this policy.

For change-of-mind returns, the customer is responsible for the direct cost of returning the item.

If an item is faulty, damaged on arrival, incorrectly supplied or not as described, we will cover reasonable return costs where required.

We strongly recommend using a tracked postal service when returning an item.

Once your return has been received and inspected, we will process any refund due to your original payment method.

Where you exercise your statutory right to cancel an online order, we will also refund the cost of our standard delivery option. If you selected a more expensive or expedited delivery service, we are not required to refund the additional amount above the cost of standard delivery.

Refunds will be issued within the timescales required by applicable UK consumer law.

Any lawful deduction for diminished value will reflect the actual reduction in value caused by handling beyond what is reasonably necessary to inspect the product.

Pokémon Game Trades are digital/in-game products and no physical item will be shipped.

If you wish to cancel a Pokémon Game Trade before fulfilment has begun, please contact us as soon as possible.

Where immediate fulfilment is requested, we may require any consent and acknowledgement necessary under applicable consumer law before fulfilment begins.

Once an in-game trade has been successfully completed, it may not be technically possible to reverse the transaction.

This does not affect any statutory rights you may have if what was supplied is faulty, not as described or otherwise does not conform to the contract.

If your physical order has not yet been dispatched, please contact us as soon as possible.

Where possible, we will cancel the order before shipment and issue the appropriate refund to your original payment method.

To request a return, cancellation or refund, please use the Contact page on our website and include your order number and details of your request.

Nothing in this policy is intended to limit or exclude any rights you have under applicable UK consumer law.